Terms of service

About these terms

Chatsoro is operated by Archibald John Blades Collinson, a sole trader based in Arrawarra, New South Wales, Australia. In these terms, “we” and “us” means Archibald John Blades Collinson, and “you” means the business that uses Chatsoro.

These terms apply to the chatsoro.com website and to the Chatsoro service. You accept them when you request a pilot, start a trial or subscription, or use the service. If you accept them for an organisation, you confirm that you are authorised to do so.

The data processing addendum forms part of these terms. How we handle personal information is described in the privacy notice.

For businesses only

Chatsoro is a service for businesses and organisations. By using it you confirm that you are acting for a business, not as a consumer buying for personal or household use. Some laws give businesses rights that cannot be excluded; the section on liability explains how those are treated.

The service

Chatsoro provides a chatbot that is added to a business website. It indexes website content you nominate, along with any documents and written notes you provide, answers visitor questions using that knowledge and your written instructions, records conversations, and can capture enquiry details from visitors who choose to provide them.

During early access we set up and run each chatbot for you. There is no customer account or dashboard yet, so changes to a chatbot are made by us at your request.

Features, allowances and plans may change while the product develops. Changes to what you pay follow the section on price changes below.

Free trials

Every plan can start with a free 14-day trial. One free trial is available to each business.

When you start a free trial on this website:

• you choose a plan and billing period and give a payment method, but nothing is charged during the trial
• we email you a reminder before the trial ends, with the date and amount of the first charge
• unless you cancel before the trial ends, your subscription starts automatically when it ends and the first payment is taken then
• you can cancel at any time during the trial, and you will not be charged

A trial or pilot arranged with us directly, without a payment method, ends after 14 days unless you choose a plan.

Subscriptions, billing and payment

Prices are listed on the pricing page and are charged in US dollars. Subscriptions are billed in advance: monthly plans each month, and annual plans once a year, as a single payment covering twelve months. A subscription renews automatically at the end of each billing period until it is cancelled.

Payments are processed by Stripe, by card or direct debit. By subscribing you authorise us, through Stripe, to take each payment when it falls due. Your card or bank details are held by Stripe, not by us, and Stripe’s own terms apply to the payment itself. Please keep your payment details up to date.

Plans arranged with us directly, rather than bought on this website, are billed as agreed with you. These terms apply to them in the same way.

Taxes

Prices do not include taxes. Where GST, VAT or a similar tax applies to your subscription, it is added to the price and shown on your invoice. Where you are outside Australia and the law requires you to account for the tax yourself, for example under a reverse charge, you are responsible for doing so.

Changing your plan

You can change your plan or billing period at any time. A change takes effect at the start of your next billing period, and the new plan’s price and allowances apply from then.

A change made less than 24 hours before your subscription renews takes effect from the billing period after that. In that case your renewal is charged at your current plan, and the change applies from the following period.

Changes to our prices

We may change our prices. We will email you at least 30 days before a new price applies to your subscription. An annual plan keeps its price until its next renewal. If you do not want to continue at the new price, you can cancel before it takes effect.

Cancelling and refunds

You can cancel at any time from your billing page, which Stripe links from its emails to you, or by emailing contact@chatsoro.com. Cancelling stops future payments. Your chatbot keeps working until the end of the billing period you have paid for, and the subscription then ends.

Payments are not refunded for part of a billing period, including the unused months of an annual plan, for unused AI replies, or when you move to a smaller plan. This does not affect any refund the law entitles you to, or the refund described below when we end your subscription without cause.

Failed and late payments

If a payment fails, we will email you, and Stripe may try the payment again. If a payment is still outstanding 7 days after it was due, we may pause your chatbots until it is paid. A paused chatbot stops answering on your website, and its content and records are kept.

If a payment is still outstanding 30 days after it was due, we may close your account after telling you by email. Pausing or closing an account does not cancel the amount owed.

Plans, allowances and limits

Each plan includes a monthly allowance of AI replies, a number of chatbots and websites, and a limit on indexed pages. One AI reply is one answer to one visitor question. Where a plan covers more than one chatbot, the allowances are divided between them as agreed with you.

When a chatbot reaches its allowance it stops answering until the allowance resets at the start of the next calendar month. Additional usage is arranged in advance. Chatsoro does not apply automatic overage charges to your account.

Rate limits apply to protect the service, and a chatbot may be disabled temporarily if usage patterns suggest abuse.

Your content and your responsibility for it

You are responsible for the website content and instructions the chatbot draws on. You confirm that you have the right to have that content indexed and used to answer questions, and that it does not infringe anyone else’s rights.

The chatbot answers from what you give it. If your published information is out of date, incomplete or wrong, the answers will reflect that. Keeping the source content accurate, and asking for a re-index when it changes, is your responsibility.

You keep ownership of your content. You grant us permission to process, index and store it for the purpose of providing the service to you.

Answers are generated, and are not guaranteed

Chatsoro uses language models to generate answers. It is designed to keep answers grounded in your indexed content, but no system of this kind is correct every time. Answers may be incomplete, out of date or wrong.

Chatsoro does not guarantee that any individual answer is accurate, and answers are not professional advice. Do not use the chatbot as the only source for anything where an error would matter, such as legal, medical, financial, safety or regulatory questions, and ask us to set your instructions so those questions reach a person.

Anything a chatbot says on your website is published by you to your visitors. Reviewing what it is telling people, and correcting the source content when it is wrong, is part of running it.

Acceptable use

You agree not to use Chatsoro to:

• break the law, or help anyone else do so
• mislead people about who they are talking to or who operates the chatbot
• publish content that is unlawful, deceptive, harassing or infringing
• collect sensitive personal information through the chatbot
• work around allowances, rate limits or approved domains
• probe, overload or interfere with the service or its providers
• resell access to the service without agreeing that with us first

Personal information

When your chatbot talks to your visitors, we handle the personal information involved on your behalf, as set out in the data processing addendum. You decide what the chatbot is used for and are responsible for having a lawful basis for it and for telling your visitors about it, for example in your own privacy policy.

Personal information we handle for our own purposes, such as your contact and billing details, is covered by the privacy notice.

Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for the purposes of these terms, unless it becomes public through no fault of the recipient or the law requires it to be disclosed.

Intellectual property

Chatsoro, including the software, the widget, the website and the brand, remains ours. You are given permission to use the service while your subscription is active, and nothing here transfers ownership of it to you.

Your website content, your instructions and the conversations and enquiries recorded for your chatbot remain yours.

Every chatbot shows a small “Powered by Chatsoro” attribution in the widget, on every plan.

Suspension and ending the service

We may suspend a chatbot where it is being used in breach of these terms, where usage threatens the stability of the service, where a payment is overdue as described above, or where the law requires it. Where it is practical to do so, we will tell you first and give you a chance to put it right.

You can end your subscription at any time by cancelling it. We can end it without giving a reason by giving you at least 30 days’ notice, and we will then refund any fees you have paid for the period after it ends. We can end it straight away if you seriously breach these terms, misuse the service, or do not pay as described above.

When an account closes

When an account closes, its chatbots stop answering, and you should remove the Chatsoro script from your website.

For 30 days after closure you can ask us for a copy of your conversations and captured leads, which we will provide in a common file format. After that we delete your indexed content, conversations and leads, except records we are required by law to keep, such as billing and tax records. The privacy notice sets out how long other records are kept.

Liability

Some laws, including the Australian Consumer Law, give you guarantees and rights that cannot be excluded. Nothing in these terms excludes, restricts or changes them. Where the law allows it, our liability for failing to meet such a guarantee is limited to supplying the services again, or paying the cost of having them supplied again.

Otherwise, to the extent the law allows:

• the service is provided as it is, during early access without an uptime commitment or a support response time
• neither of us is liable to the other for indirect or consequential loss, including loss of profit, revenue, data or opportunity, or for business decisions made on the basis of a generated answer
• each party’s total liability arising out of these terms or the service is limited to the fees you paid for the service in the twelve months before the event that gave rise to the claim. This limit does not apply to fees you owe us.

None of these limits applies to liability that cannot lawfully be limited, or to fraud.

Events outside our control

Neither of us is responsible for a delay or failure caused by events outside our reasonable control, such as an outage at a hosting, network or model provider, provided we take reasonable steps to limit its effect.

Changes to these terms

These terms will change as the service develops. The effective date at the top of this page shows when the current wording took effect. We will email you at least 30 days before a material change affects an active subscription, and if you do not agree you can cancel before it takes effect. A change the law requires may apply sooner.

Governing law

These terms are governed by the laws of New South Wales, Australia. The courts of New South Wales, Australia, and the courts that can hear appeals from them, have jurisdiction over any dispute arising from them.

General

These terms, the data processing addendum and anything we agree with you in writing about your plan are the whole agreement between us about the service. If any part of them cannot be enforced, the rest still applies. Not enforcing a right straight away does not waive it.

You may not transfer your subscription to someone else without our agreement. If the Chatsoro business moves to a company or another owner, we may transfer these terms to them and will tell you.

We send notices to the email address we hold for your account. You can send notices to contact@chatsoro.com.

Contact

For anything relating to these terms, email contact@chatsoro.com. Chatsoro is operated by Archibald John Blades Collinson, a sole trader based in Arrawarra, New South Wales, Australia.